Privacy Policy

Last updated: 12 September 2026

Candid Hearing is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Health information is sensitive information under that Act and is handled accordingly.

What we collect

• Your name, date of birth, address, phone number and email address.
• Medicare, DVA, pension concession, NDIS or private health fund details where they are relevant to a claim.
• Health information: your hearing history, test results, diagnoses, the devices fitted to you, and clinical notes from each appointment.
• Correspondence with your GP or other treating practitioners.

Why we collect it

To assess and treat your hearing, to keep an accurate clinical record over time, to claim on your behalf from the Hearing Services Program, Medicare, DVA, NDIS, WorkCover or your health fund, and to contact you about appointments and recalls. We cannot provide audiology care without it.

Who we share it with

We disclose your information only where it is necessary, and to:

• Your GP or referring practitioner, and other practitioners involved in your care, such as an ENT specialist.
• Hearing aid manufacturers, where a device has to be ordered, serviced or repaired for you.
• The Department of Health and Aged Care, DVA, Medicare, NDIS, WorkCover or your health fund, for claiming and program administration.
• Anyone you have told us in writing that we may speak to, such as a family member or carer.
• Where we are required or authorised by law.

We do not sell your information, and we do not disclose it for marketing by anyone else.

This website

This is a static website. It does not run a chatbot, it has no account system, and it does not store submissions on a server.

• The Hearing Clarity Quiz is scored entirely inside your own browser. Your answers are never transmitted to us or to anyone else, and they are gone when you close the page.
• The enquiry form on the contact page composes a message in your own email program. Nothing is submitted to this website, and we receive it only if you press send in your email app.
• Analytics. Where Google Analytics is enabled, it collects aggregated, de-identified usage data such as pages viewed and approximate location. It is not linked to your clinical record, and you can block it with your browser settings or an extension.
• Embedded maps. The Google Map on some pages is loaded from Google and is subject to Google's own privacy terms.

How it is stored

Clinical records are held in secure practice software with access limited to the audiologist. Paper records, where they exist, are held in locked storage. We are required to retain adult health records for at least seven years from the last occasion of service, and for a child, until they turn twenty-five.

Getting access to your record, or correcting it

You can ask to see your health information and to have anything inaccurate corrected. Write to info@candidhearing.com.au or call 0414 690 044. We may need to verify your identity, and in limited circumstances set out in the Privacy Act we may need to refuse access, in which case we will explain why in writing.

Complaints

If you think your privacy has been mishandled, raise it with us first at info@candidhearing.com.au and we will respond within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Contact

Candid Hearing
Shop 7/104 Northbourne Ave, Braddon ACT 2612
0414 690 044
info@candidhearing.com.au