Shop 7/104 Northbourne Ave
Braddon ACT 2612
Braddon ACT 2612
Weekdays 9 to 5, Saturday 10 to 2.
Any brand, whoever fitted them
Most of what goes wrong is fixed while you wait, and costs nothing.
Candid Hearing services and repairs hearing aids from every major manufacturer, whether or not they were bought here. Blocked filters, perished tubing, whistling and flat batteries are usually sorted in the appointment. Anything needing the manufacturer gets quoted before it goes.
Any brand
Including aids fitted somewhere else
On the spot
Most common faults fixed in the appointment
1-2 weeks
If it has to go back to the manufacturer
Quoted first
You approve the cost before anything is sent
A surprising share of "my hearing aid has died" turns out to be one of four things, and none of them is a fault in the device.
Bring the aids, the charger or a spare battery, and the domes or wax filters if you have spares at home. It saves a second trip.
Hearing changes. A device programmed to an audiogram from four years ago is being asked to correct a loss you no longer have. If your aids sound flat rather than broken, the answer is often a fresh hearing test and a reprogram rather than a repair.
This is also the most common thing Pooja does for people who have moved to Canberra and left their audiologist behind in another city.
Manufacturers typically support a model for around five years after it is discontinued, after which parts stop being available. If your aids are past that, or if the repair quote is approaching the cost of something current, you will be told so directly.
The reverse applies too. If your five-year-old aids are working perfectly well and still suit your hearing, nobody here has any reason to tell you otherwise.
Common questions
Yes. It does not matter who fitted them or where they came from. Plenty of people come here because they moved to Canberra, or because the place that sold them has closed or changed hands.
Many things are fixed on the spot at no charge: a blocked wax filter, a perished tube, a dome that has come adrift. If the device has to go back to the manufacturer you will be told the cost before anything is sent, and whether it is still under warranty.
If it is repairable in the clinic, you walk out with them. A manufacturer repair usually takes one to two weeks. Ask about a loan device if being without them is a problem.
Usually not. Feedback whistling is most often wax in the ear canal, a dome that no longer seals, or a mould that has shrunk. All three are quick fixes. It is worth ruling out before assuming the device has failed.
A check every six to twelve months is sensible. Hearing aids live in a warm, humid, waxy environment for twelve hours a day, which is about the most hostile place you could put a small electronic device.
Sometimes it is not, and you will be told so plainly. Manufacturers generally support a device for about five years after it leaves the range, and past a certain point the repair bill stops making sense. Nobody here is paid commission on a new pair, so the advice is not weighted.
A hearing aid that has stopped working is usually a five-minute problem. Bring it in before you decide it was a waste of money.
